Refund policy

🔁 Returns & Exchange Policy

At Trivision Opticals, your satisfaction is our priority. If something’s not quite right, we’ve made our returns and exchange process simple and transparent.


✅ Return Eligibility Checklist

Before initiating a return, please ensure the following conditions are met:

7-Day Window
Return is allowed within seven (7) days from the date of delivery.

Original Condition and Packaging
Item/s should be in original condition and packaging to claim refund for the return.
Original receipt/invoice is also required to claim refund.

Unused Condition
Products must be clean, unused, and undamaged. Eyewear tried on should be handled with care.

Complete Set
Ensure all original components (case, cloth, documents, accessories) are included.

Return and Refund Processing

Once we receive the return, our team will inspect the item first to check for refund eligibility. 

  • If approved, your refund will be processed 1-2 business days. Once processed, it will take few business days for the funds to reflect back to your account, depending on your bank's processing times.
  • Refunds will be processed through the original payment method used for the purchase. If there is an issue with processing the refund through your original payment method or bank, we will notify you and provide an alternative refund option, such as a bank transfer.
  • If not approved, we’ll notify you, and ship back the item. No refund will be processed in this case.

Return/Refund Exclusion
Ray-Ban Meta, Optical, and Contact Lenses are non-returnable, non-exchangeable, and non-refundable.


✅Exchange Eligibility Checklist

Want a different frame or pair of sunglasses? Please review the following exchange conditions:

Request & Eligibility
Please contact our Support Team to submit your exchange request and confirm eligibility, stock availability, and any applicable price difference.

Exchange Period
Exchanges are allowed within seven (7) days from the date of delivery.

Exchange Limit
We can only allow one (1) exchange instance per order, except in cases involving an incorrect item or manufacture defect.

Item Condition
The original item(s) must be returned in the same condition as received, including complete original packaging.
Original receipt/invoice is also required to claim an exchange.

Stock Availability
Exchange processing times may vary depending on the availability of the requested replacement item.

Exchange Processing

  • Please allow a few business days for the return to be delivered to us.
  • Once we receive, the returned item must be inspected by our team before the exchange can be processed to confirm that it meets the exchange eligibility conditions.
  • If the item passes inspection and the replacement is available, we will prepare and ship the replacement item.
  • Replacement delivery will follow our standard delivery timelines and shipping policies based on your shipping location, unless courier is arranged by the customer.
  • If the item did not pass our inspection for exchange eligibility, we’ll notify you, and ship back the item. No refund will be processed in this case.

Exchange Exclusion
Ray-Ban Meta, Optical, and Contact Lenses are non-returnable, non-exchangeable, and non-refundable.


✅ Warranty Eligibility Checklist

Warranty
We offer 1-year warranty for sunglasses. Warranty covers only manufacture defects which doesn't include scratches and bad usage.

Original receipt/invoice is also required to claim a warranty.


📞 Need Help?

Our Customer Support Team is here to assist you every step of the way.

📧 Email: contact@trivisionoptical.com
📱 WhatsApp/Call: +971588155795

We’re committed to making your shopping experience at Trivision Opticals smooth, transparent, and satisfying — every time.