Returns and Exchange

🔁 Returns & Exchanges Policy

At Trivision Opticals, your satisfaction is our priority. If something’s not quite right, we’ve made our returns and exchange process simple and transparent — no hidden terms, no unnecessary hassle.

✅ Return Eligibility Checklist

Before initiating a return, please ensure the following conditions are met:

Return Confirmation Required
Submit our online return form to receive a confirmation before shipping your item back.

7-Day Window
Returns must be initiated within 7 days of us approving your return request.

Original Packaging
Items must be in their original packaging to protect them during return transit.

Unused Condition
Products must be clean, unused, and undamaged. Eyewear tried on should be handled with care.

Complete Set
Ensure all original components (case, cloth, documents, accessories) are included.

Same-Day Shipment Notification
Notify us on the same day you ship the item, and provide a tracking number if possible.

🔍 Inspection & Return Approval

Once we receive your return, our team will inspect the item to verify compliance with our policy:

  • If approved, your refund or exchange will be processed promptly.

  • If not approved, we’ll notify you. You may reclaim the item at your expense within 7 days.

🔄 Exchanges

Want a different frame?

  • Follow the same return process above.

  • Once your return is approved, we’ll initiate the exchange.

  • Exchange times may vary depending on stock availability.

👓 Important Note on Lenses

  • Lenses are non-refundable.

  • Changing your frame? If the size matches, we can refit your current lenses into the new frame — saving you time and money.

🚚 Return Shipping Costs

  • Return shipping is the customer’s responsibility.

  • We do not charge any restocking fees.

⚠️ Final Conditions

If your return doesn’t meet all the listed criteria, we won’t be able to issue a refund.
You can request the item to be sent back at your cost within 7 days.

⏱️ Processing Time

  • Once we receive and approve your return, we’ll process it within 3 business days.

  • Refunds or exchanges are made through the original payment method.

  • Depending on your bank, refunds may take up to 15 working days to reflect in your account.

📞 Need Help?

Our Customer Support Team is here to assist you every step of the way.

📧 Email: contact@trivisionoptical.com
📱 Phone: 058-815-5795

We’re committed to making your shopping experience at Trivision Opticals smooth, transparent, and satisfying — every time.