Placing an order online with Trivision Opticals is simple! Here's how you can do it:

1. You may login if you have an account with us or register if you don’t have yet.
2. Browse through our collection and add your desired product(s) to your cart.
3. Once you're ready, click on your cart and proceed to the checkout page.
4. Review your order and click to submit it. You'll receive an order confirmation shortly after.

It's that easy! Enjoy your shopping experience!

If you wish to change or cancel your order, we’ve got you covered! If the order hasn't yet been processed or shipped, please contact our customer service team immediately, and we'll assist you in making the necessary changes.

If your order has already been delivered and you’ve changed your mind, returns must be initiated within 7 days from the date we accept your return request. Please refer to our detailed Returns and Exchanges Policy for more information on how to proceed.

For any changes to your shipping address, please contact us as soon as possible with your order number and the updated address. You may also send us an email at contact@trivisionoptical.com.

We provide fast delivery services to both the UAE and GCC.

Definitely! Trivision Opticals offers free shipping within the UAE and GCC on orders with a minimum value of 200 AED. Orders below this amount will be subject to a shipping charge.

Delivery times may vary based on your location, but we guarantee delivery within 48 hours in Dubai.

If you have any concerns about the shipment of your order, feel free to contact us with your order details, and we will promptly check its status. Alternatively, you can track your shipment directly using the courier’s package tracking tool.

Absolutely! All Trivision Opticals' products are 100% authentic. We only offer genuine, high-quality eyewear from trusted and reputable brands. Our products are sourced directly from authorized distributors to ensure that every pair of glasses or lenses meets the highest standards of quality and authenticity.

All sunglasses and eyeglass frames come with a 1-year warranty. Note that this warranty covers defects in manufacturing but does not extend to normal wear and tear or accidental damage. While sunglasses and eyeglass lenses are protected against manufacturing defects, scratches are not covered.

We accept payments via credit or debit card, including American Express, VISA, Maestro, and Mastercard. Alternatively, you can pay using Apple Pay, Google Pay, Tamara, or Tabby.

All transactions are processed on a secure page, and we do not store your card details or share your information with any third parties.

We recommend signing up for our Newsletter, as we occasionally send out promotional codes and discounts. You can also visit our Best Value category to find a list of products on sale.

Definitely! Trivision Opticals is an RTA-authorized center. You can be assured that all services provided meet the official standards and regulations set by the Roads and Transport Authority (RTA), ensuring reliability and trust.

You can take the RTA/Eye test at our Dubai Hills Mall branch, located on the ground floor. If you have any questions, feel free to contact our team at 052-993-3208. We're here to assist you!

• Spherical (SPH): This value indicates the main correction for your vision. A minus (-) value corrects nearsightedness, while a plus (+) value corrects farsightedness. If your prescription lists "PL" or "Plano" for the SPH value, select 0.00.
• Cylindrical (CYL): This value corrects astigmatism and can be either positive (+) or negative (-). It will always have an associated Axis value. If "DS" or "SPH" is noted in the CYL space, it means no astigmatism, and you should enter 0.00 for both the Cylindrical and Axis values.
• Axis: This value works in conjunction with the Cylindrical measurement to correct astigmatism, indicating the orientation of the correction.
• Pupillary Distance (PD): PD measures the distance between the centers of your pupils and determines the proper alignment for your lenses. This value must be precise for accurate vision correction. The average PD for adults is between 54-74 mm, while children's PD ranges from 43-58 mm.

Polarized sunglasses are designed to reduce glare from reflective surfaces like water, snow, or roads. The lenses have a special coating that blocks horizontal light waves, which cause glare, while allowing vertical light to pass through. This results in clearer vision, improved contrast, and less eye strain, making them ideal for outdoor activities like driving, fishing, or skiing.

Gradient lenses are sunglasses with lenses that gradually transition from a darker shade at the top to a lighter shade at the bottom. This design helps reduce glare from the sun while maintaining clear vision for reading or looking downward. They're ideal for activities where you need protection from overhead sunlight but still want to see clearly up close.

To keep your sunglasses in great condition, follow these tips:

1. Clean regularly: Use a microfiber cloth to wipe the lenses and avoid scratching. Clean them with a gentle lens cleaner or lukewarm water if necessary.
2. Store properly: Always store your sunglasses in a protective case when not in use to prevent damage.
3. Avoid extreme conditions: Keep your sunglasses away from excessive heat or direct sunlight for long periods, as it can warp the frames or lenses.
4. Don't use abrasive materials: Avoid using paper towels or clothing to clean the lenses, as they can cause scratches.
5. Handle with care: When putting on or taking off your sunglasses, use both hands to avoid bending or damaging the frame.

Yes, we can repair your glasses, depending on the type and extent of the damage. However, if the damage is severe, you may need to purchase a new pair.

Photochromic lenses are lenses that darken quickly as you go outdoors. On sunny days the darkening will reach full potential, on cloudy days they will darken less. The temperature will influence the amount and speed of change. Please note that lenses will not darken as much inside a car as outside the car.

Anti-reflective coatings prevent smudges and unwanted reflections from your lens surface to improve your vision and keep your lenses looking clean for longer.

Polarized lens sunglasses are lenses that filter out horizontally reflected glare. Polarized lenses help provide sharper details, enhanced colors, and increased depth perception.

Polarized lenses intercept reflections and eliminate glare while also improving color perception. 100% UVA and UVB protection. Block glare & reflections Enhance clarity & contrast Reduce the risk of eye discomfort

Blue-violet light filtering lenses are designed with a special lens treatment that helps filter blue-violet light from natural sources, such as sunlight, and artificial sources, including screens, LEDs, and other digital devices. The sun is the primary source of blue-violet light, even indoors.

Consumer studies suggest that these lenses may help improve visual comfort in front of digital devices.As our lifestyles become more digital, it's no surprise that blue-violet light filtering glasses are gaining popularity.

Generally, most individuals with healthy eyes and no serious eye conditions can wear contact lenses. However, it's important for customers to have a prescription from an eye care professional to ensure the correct fit and type of lens for their needs. We recommend a consultation with an optometrist to determine if contact lenses are a suitable option, especially for those with specific eye conditions like dry eyes or astigmatism.

Proper care of your contact lenses is essential for maintaining eye health and comfort. Here are some key tips:

1. Clean and disinfect: Always clean your lenses with the appropriate contact lens solution after each use. Never use water or saliva to clean them.
   
   
2. Store properly: Keep your contact lenses in a clean, dry case filled with fresh solution. Avoid reusing old solutions.
   
   
3. Follow wearing schedules: Adhere to the recommended wearing schedule for your lenses, whether they are daily, bi-weekly, or monthly lenses. Don’t wear them longer than advised.
   
   
4. Wash your hands: Always wash and dry your hands thoroughly before handling your lenses to avoid transferring dirt or bacteria.
   
   
5. Replace lenses as directed: Follow your eye care professional's advice on when to replace your contact lenses and cases to prevent infections or discomfort.
   
   
6. Avoid sleeping in lenses: Unless your lenses are specifically designed for overnight wear, remove them before sleeping to allow your eyes to rest.

By following these steps, you’ll help ensure the longevity of your contact lenses and the health of your eyes.

Absolutely! You can conveniently order contact lenses directly from Trivision Opticals’ website. We offer a wide selection of contact lenses at competitive prices, including clear and colored lenses in daily, bi-weekly, and monthly options. We’ll have them delivered straight to your door for your convenience!

We do not encourage it as contact lens prescription is different from an eyeglasses prescription. A contact lens prescription requires additional measurements, such as the curvature of your eye, to ensure a proper fit. You can book your appointment for an eye test.

Contact lenses can be an excellent option for many people. Thanks to recent advancements in lens design, they are now more comfortable, provide enhanced vision, and are more affordable than ever before. To determine which contact lenses are best suited for you, we recommend booking an eye examination today.

Contact lenses offer a wider field of vision, eliminate issues like fogging or splattering, and are perfect for active lifestyles and sports. They provide a natural look without the need for frames and eliminate discomfort from glasses.